# Hamperhouse Goods > Hamperhouse Goods is a billing name that appears on card statements for online orders. This site only helps people understand a charge and contact billing support. - Seen "HAMPERHOUSE GOODS" on a statement? It is an online order placed by the cardholder or someone using their card. - Billing support: help@hamperhousegoods.com. Include the charge date and amount, the last 4 digits of the card, and the order number if you have it. Replies within 1 business day. - Please contact support before disputing a charge. Unauthorised orders are cancelled and shipments stopped. - Refunds return to the original card, usually within 5-10 business days. - We never ask for a full card number, password or code by email or phone.